Spa Etiquette | massage-sugaring

12-Hour Cancellation Policy

Please note that appointments cancelled less than 12 hours prior will be charged in full.

Timely Arrival

Our appointments are often booked back-to-back. Please try to be on time. We reserve the right to reschedule or charge in full the appointment if a client is over 10 minutes late.

If this is your first appointment, please arrive a few minutes early to fill out our medical form.

Pedicure

We recommend bringing your own sandals or flip-flops.

Massage

Unfortunately, we are unable to issue receipts for insurance purposes where the RMT designation is a requirement.

Waxing

Before your appointment

For optimal results, hair needs to be at least 1 cm long, so avoid shaving for several days before your appointment.
Do not use creams, lotions, oils or deodorant on the day of the appointment.
Waxing is an intimate treatment. If you can, please take the time to come in freshly showered.
It is important to make sure your skin is not overheated: avoid coming in less than an hour after a sauna, steam room or hot yoga session.
For any type of bikini wax, it is best to wear cotton underwear and loose clothing for 24 hours after waxing.
Know that waxing can be more painful during your period. If you are coming in for a Brazilian or French bikini wax, we ask that you reschedule your appointment (free of charge) if it coincides with your period. For regular bikini or full-leg waxing, please make sure to wear a tampon.

After your appointment

Avoid heavy exercise for at least 24 hours after waxing.
Avoid tight or rough clothing in the waxed areas.
Avoid sun exposure for the first 24 hours after waxing, or use a sunscreen.
Avoid taking a hot bath or very hot shower, using the sauna or steam room, or swimming for 24 hours after waxing.
Intimate touch may be uncomfortable for up to 24 hours after a Brazilian.
Sugaring is gentler than regular waxing, and there is less irritation immediately after the treatment. However, as with all hair removal, regular exfoliation is a good habit to get into, and applying a tea tree or lavender oil based moisturizer (such as our Meow Meow Tweet Lavender Lemongrass Body Oil) after the first day will prevent ingrown hairs and slow down hair growth.