12-Hour Cancellation Policy

Please note that appointments cancelled less than 12 hours prior will be charged in full.

Timely Arrival

Our appointments are often booked back-to-back. Please try to be on time. We reserve the right to reschedule or charge in full the appointment if a client is over 10 minutes late.

If this is your first appointment, please arrive a few minutes early to fill out our medical form.

Pedicure

We recommend bringing your own sandals or flip-flops.

Massage

Unfortunately, we are unable to issue receipts for insurance purposes where the RMT designation is a requirement.

Waxing

Before your appointment

  • For optimal results, hair needs to be at least 1 cm long, so avoid shaving for several days before your appointment.

  • Do not use creams, lotions, oils or deodorant on the day of the appointment.

  • Waxing is an intimate treatment. If you can, please take the time to come in freshly showered. 

  • It is important to make sure your skin is not overheated: avoid coming in less than an hour after a sauna, steam room or hot yoga session.

  • For any type of bikini wax, it is best to wear cotton underwear and loose clothing for 24 hours after waxing.

  • Know that waxing can be more painful during your period. If you are coming in for a Brazilian or French bikini wax, we ask that you reschedule your appointment (free of charge) if it coincides with your period. For regular bikini or full-leg waxing, please make sure to wear a tampon.

After your appointment

  • Avoid heavy exercise for at least 24 hours after waxing.

  • Avoid tight or rough clothing in the waxed areas.

  • Avoid sun exposure for the first 24 hours after waxing, or use a sunscreen.

  • Avoid taking a hot bath or very hot shower, using the sauna or steam room, or swimming for 24 hours after waxing.

  • Intimate touch may be uncomfortable for up to 24 hours after a Brazilian.

  • Sugaring is gentler than regular waxing, and there is less irritation immediately after the treatment. However, as with all hair removal, regular exfoliation is a good habit to get into, and applying a tea tree or lavender oil based moisturizer (such as our Meow Meow Tweet Lavender Lemongrass Body Oil) after the first day will prevent ingrown hairs and slow down hair growth.

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